Right of withdrawal
Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, entering or 14 (fourteen) working days from the date of receipt of the products.
To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send SOCIETÀ CAPPELLETTO SRL a communication to that effect, within the terms indicated, to the following email address firstname.lastname@example.org
In case of withdrawal, the Customer must return the products to SOCIETÀ CAPPELLETTO SRL at his own expense - by choosing his own trusted courier - within 14 (fourteen) days of the withdrawal, to the following address:
COMPANY CAPPELLETTO SRL
PIAZZA DEI SIGNORI, 10 - 31100 TREVISO (TV) - ITALY
The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packs), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without the presence of signs of wear or dirt, in compliance with the following conditions:
the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, accessories, etc ...);
for the withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc ...);
the shipping costs (and any customs fees, if any) for returning the goods will be the sole responsibility of the customer.
the shipment, up to the certificate of receipt in the warehouse indicated by SOCIETÀ CAPPELLETTO SRL is under the complete responsibility of the customer;
in the event of damage to the goods during transport, SOCIETÀ CAPPELLETTO SRL will notify the Customer of this, to allow him to promptly file a complaint against the courier chosen by him and obtain a refund;
SOCIETÀ CAPPELLETTO SRL will not respond in any way to damage, theft or loss occurred during or, in any case depending, on the shipment for the return.
SOCIETÀ CAPPELLETTO SRL will refund the customer the full amount already paid, net of any
additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14) within 14 (fourteen) days of withdrawal, by reversing the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of said refund.
SOCIETÀ CAPPELLETTO SRL may suspend the reimbursement until receipt of the returned product or until the moment the Customer proves to have correctly returned the product, if previous.
In any case, the Customer will loose the right of withdrawal in the cases where SOCIETÀ CAPPELLETTO SRL ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or the original internal packaging;
the product is missing elements integrating it and / or accessories (e.g. closures, laces, buckles, etc.).
In the event of loss of the right to withdraw, SOCIETÀ CAPPELLETTO SRL will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.