Terms of Service
Cappelletto Shop Sales Conditions
By placing an order you make an offer to purchase a product at the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Shipping times may vary based on availability and any guarantees or forecasts relating to delivery times are limited to Italy and subject to possible delays due to the postal service or to major force causes for which we will not be responsible. Please see our notice on delivery costs for more information.
To conclude a contract with CAPPELLETTO SHOP (Società Cappelletto srl) it is necessary to be 18 years old and to be in possession of a valid credit or debit card issued by a bank deemed reliable by us. CAPPELLETTO SHOP reserves the right to refuse any request. If your order is accepted, we will inform you by e-mail.
When you place an order, you must ensure that all the details you provide to us are true and precise, that you are authorized users of your credit or debit card to place the order and that there are sufficient funds to cover the cost of the products. The cost of foreign products and services may be subject to change. All prices shown are subject to these changes.
When you place an order, you will receive an e-mail confirming the receipt of your order: this e-mail will only be a confirmation and will not constitute acceptance of the order. The contract will not be concluded until we send you confirmation by e-mail that the products you have ordered have been sent to you. Only the items indicated in the confirmation email sent at the time of shipment will be included in the final contract.
a. Price and Availability
Although we try to ensure that all the details, descriptions and prices that appear on this website are accurate, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm the order at the correct price or to cancel it. If we are unable to contact you, we will consider the order canceled. If you cancel the order after having already paid for the products, you will receive a full refund. If applicable, the price is inclusive of VAT. Delivery costs will be added separately; these additional costs are clearly indicated when they apply and are included in the "total cost".
After receiving your order we do a standard pre-authorization check on your payment card to make sure there are sufficient funds to complete the transaction. Goods will not be shipped until this pre-authorization check has been completed. We will charge your card payment after your order has been accepted. CappellettoShop reserve to accept the order only after having contacted the customer in case of a fraud risk report from our system.
c. Right of withdrawal
You have the right to withdraw from the contract without giving any reason and without penalty within 10 working days from the receipt of the products or, in the case of services, from the execution of the contract. The right of withdrawal is exercised by written communication sent by registered letter (with acknowledgment of receipt) to PIAZZA DEI SIGNORI, 10 - 31100 TREVISO (TV) - ITALY or via e-mail to: firstname.lastname@example.org CAPPELLETTO SHOP will reimburse any expenses incurred by you without any penalty, in the shortest possible time, and in any case no later than thirty (30) days from the date on which CAPPELLETTO SHOP was informed of your intention to exercise the withdrawal.
d. Discount Codes
i. Account discount codes - From time to time, discount codes may be offered to account holders; these codes can only be applied to purchases made through the account for which a discount code has been offered and registered.
e. Promotional discount codes - From time to time we may offer promotional discount codes that may apply in relation to all purchases or specific purchases made through this website.
These terms and conditions apply to all promotions made by CAPPELLETTO SHOP, competitions and discount codes (unless otherwise indicated).
• Discount codes cannot be combined. Only one can be used per order
• Some brands can be excluded from some promotions. Brand exclusions will be disclosed when the discount code is applied to the page at checkout
• A discount coupon cannot be applied on orders already processed.
f. We will ship your gift voucher as soon as the payment is confirmed or on the delivery date you have specified (if later). Unfortunately we cannot take any responsibility for any delay, regardless of the reason.
g. If you need a refund, this will be done in the same way as the original payment method (e.g. on a gift certificate, credit / debit card account, or a combination of the two).
is. We reserve the right to vary these terms and conditions.
The conditions of use that regulate the discount codes will be specified at the time of their issue.
You can pay for our collection service using the credit / debit card with which you would normally pay for our products and our conditions of sale also apply for this service. Please note that we do not accept gift vouchers or discount codes by way of partial or full payment for this service.
Once payment for the service has been made, we cannot make any changes. So if you want to change the address, you will have to cancel the pickup and pay for a new one.
We accept cancellation of pick-up requests until 7 am on the working day prior to the booked pick-up date. After 7 in the morning we will send your request to our courier and the service will not be refundable.
We will collect your goods between 7 in the morning and 7 in the evening on the selected date at the address provided at the time of the collection order.
An address that the courier can access is required and a responsible adult must be present for the delivery of the goods. If the courier is unable to collect your goods, you will still be charged for the cost of the service.
In the event that your goods are not collected due to an error by the courier or CAPPELLETTO SHOP, we will refund the cost of the service.
The goods subject to return are all subject to our return policy and the withdrawal of this does not necessarily imply the acceptance of their return.
Last updated: 07/12/2017