YOUR MOST FREQUENTLY ASKED QUESTIONS
1. Why doesn't the Welcome Discount Code work?
The WELCOME discount code can only be used one time on items purchased at checkout, by entering the word Welcome in the appropriate space. This discount It CANNOT be applied to items already on sale or part of the CONTINUATIVE collection. If you place a first order with items on sale or on an ongoing basis, you can take advantage of the Welcome discount code on your next purchase!
2. Why didn't I receive my order confirmation email?
In case you don't get it right away, don't worry. It could have ended up in SPAM. Check your mail account. Or contact us through our chat (where we will answer you with shop hours) or email (firstname.lastname@example.org)
3. Do I necessarily have to subscribe to the newsletter?
To proceed with a purchase it is not necessary to be registered, but it is an option that will guarantee you the sending of newsletters and updates. If you already have a CappellettoShop account, simply enter the email address and password chosen at the time of registration.
Is it your first purchase on CappellettoShop? You simply have to register: a form will appear in which to indicate your data.
Enter your email address and create a password that will allow you to access your CappellettoShop account.
- Enter the address at which you wish to receive your package.
4. I am unable to insert a product into my cart
if you use Internet Explorer 8 and 9
- Click on Tools.
- Choose the Internet Options menu.
- Click on the Security item.
- Click on the "Security level in this area" menu and choose the lowest level.
- Click on Customize the layer (bottom right).
- Choose "Enabled" for Active scripting and Java applets scripts.
- Click on OK.
- Click OK again on the Internet Options menu to validate the changes.
- Close your browser and restart it to activate the changes.
if you use Mozilla Firefox
- Click on Tools.
- Choose the Options menu.
- Click on Content.
- Enable Java OK.
5. Slowdowns on the site
Given the amount of visitors during the Sale periods, our site may be slowed down. Don't be alarmed everything will work fine, it will just take a little longer in some cases. Given the possibility of delays on the site and in making the purchase, we advise you not to wait until the last moment to make your purchases because the availability of your size may end!
6. I want to make a return: what can I do?
See the page RETURNS AND REFUNDS
7. I am interested in purchasing an ongoing item but my size is no longer available or that bag / backpack is no longer available.
CappellettoShop guarantees the availability of many items that it considers timeless, that is, CONTINUOUS. Send an email to email@example.com with your request. It will be our pleasure to check the restocking times of the article, where the company that produces it gives us its availability. Bear in mind that restocking is sometimes conditioned by seasonality. So a winter item will be more easily replenished in winter and vice versa for the summer.
8. When will my order be shipped and what are the expected delivery times?
If you paid for your order with Paypal or Credit Card, your order will be shipped immediately. If the order arrives before 13pm, it leaves the same day. If it arrives after 13 pm it will leave the following day. Normally our trusted couriers deliver in 24/48 hours (working days). In periods of intense online shopping traffic, such as near the Christmas period, the delivery of orders may take three days. We kindly ask you to send us an email to info @ cappellettoshop if your order has not arrived within three days.
9. If I bought a shoe and I have the wrong number, can I make the change?
Yes, but only in Italy.
If the size for a change is available in stock, Cappellettoshop gives the possibility to make it just once, for free. Contact us by phone (0422.543655) or by email (info @ cappellettoshop, it) to inform us that you intend to make the change. Reassemble your package as received, put your name on the package and make sure you are home for the exchange. If GLS does not find anyone at the delivery of the change, and you do not have the return ready, the courier will not make the delivery!
For the size change of an order placed from abroad, unfortunately DHL does not give the possibility to make an exchange.
If you see that the size you need for the change is still available, we advise you to buy it immediately and return the wrong one. We will refund you as soon as we receive the change. For the return use the courier of your choice or the post office. The return must arrive within 14 days.