Delivery and Shipping— Cappelletto Shop

DELIVERY AND SHIPMENT

1. Shipping times

2. Status of the order

3. Forewarder

4. Express delivery methods

5. Where is it delivered

6. Costs

7. Lost parcel

8. Multiple shipments

9. Receiving email

10. Where no delivery happens and the remote areas surcharge

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1. Shipping times

Usually the shipment takes a maximum of 1-4 working days from the date of shipment of the package. In exceptional cases the waiting time may be longer.

Once your order is shipped from our warehouses, you will receive a shipping confirmation email in which you will find the tracking number for tracking your package.

2. Status of the order

As soon as our goods leave the warehouse you will receive an email with the SHIPPING CONFIRMATION in which you will find the traceability link that can be used to check the status of your order online.

3. Forewarder

The partner forwarder that CappellettoShop relies on for shipments in Italy is DHL and GLS.

4. Express delivery methods

For almost all locations in Italy, CappellettoShop now offers an express delivery service. The package will be delivered by GLS or DHL forwarder within 1-2 days of shipment (depends on your zip code). The precise delivery date and cost will be shown to you during the order confirmation phase where you can select the "express delivery" option.

Express delivery takes place from Monday to Friday, excluding holidays.
If the desired item is available and the order is made before 13:00, delivery will take place within 2 working days after the order.
The following payment methods can be used for express delivery: credit card and PayPal.
You can view at any time the status of the delivery expressed by the tracking code received in the email.

5. Where do we ship to?

We ship throughout Italy and in the world (not Russia and Canada).

6. Costs

Check the shipping cost for each zone within the checkout process. We remember that the return is always at the buyer's expense.

7. Lost parcel

If you do not receive the goods within one week from the shipping confirmation email, please notify our customer service via our email address or by calling the customer number.

8. Multiple shipments

To speed up deliveries in the Italian territory, for orders consisting of two or more items, multiple shipments may be required.

You will receive a confirmation email with the related tracking link for each of them.

Our partner courier will take care of the delivery which will be free.

9. Receiving email

If the purchase is successful you will receive an ORDER CONFIRMATION email. If you do not receive it, check the SPAM box!
When your package is shipped from our warehouse you will receive a SHIPPING CONFIRMATION email from which you can track your order.

10. Where no delivery and remote areas surcharge

Due to the malfunctioning of the import of returns from Canada, we are forced to no longer accept purchases from this country.

Remote areas: additional costs may be required in shipping costs if extra costs were applied by the forwarder in sending the goods to remote areas.