DELIVERY AND SHIPMENT
1. Shipping times
2. Status of the order
3. Courier
4. Express delivery methods
5. Where it is delivered
6. Costs
7. Lost parcel
8. Multiple shipments
9. Receiving email
10.Where is not delivered
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1. Shipping times
Usually the shipment takes a maximum of 2-5 working days from the date of shipment of the package. In exceptional cases, the waiting time can be extended.
Once your order is shipped from our warehouses, you will receive a shipping confirmation email in which you will find the tracking number for tracking your package.
2. Status of the order
As soon as our goods leave the warehouse you will receive an email with the SHIPPING CONFIRMATION in which you will find the traceability link that can be used to check the status of your order online.
3. Courier
The partner courier that CappellettoShop relies on for shipments in Italy is DHL and GLS.
4. Express delivery methods
For almost all locations in Italy, CappellettoShop now offers an express delivery service. The package will be delivered by GLS or DHL courier within 1-2 days of shipment (depends on your zip code). The precise delivery date and cost will be shown to you during the order confirmation phase where you can select the "express delivery" option.
- Express delivery takes place from Monday to Friday, excluding holidays.
- If the desired item is available and the order is made before 13:00, delivery will take place within 2 working days after the order.
- The following payment methods can be used for express delivery: credit card and PayPal.
- You can view at any time the status of the delivery expressed by the tracking code received in the email.
5. Where do we ship to?
We ship throughout Italy and around the world.
6. Costs
Check the shipping cost for each zone within the checkout process. We remind you that the return is always at the expense of the buyer.
7. Lost parcel
If you do not receive the goods within one week from the shipping confirmation email, please notify our customer service via our email address or by calling the customer number.
8. Multiple shipments
- If the purchase is successful you will receive an ORDER CONFIRMATION email. If you do not receive it, check the SPAM box!
- When your package is shipped from our warehouse you will receive a SHIPPING CONFIRMATION email from which you can track your order.
10. Where it is not delivered
Due to the malfunctioning of the import of returns from Canada, we are forced to no longer accept purchases from this country.