Right of withdrawal
Pursuant to art. 52 of the Italian Law 206/2005, as amended by the Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchasing contract for any reason, without the need to provide justifications and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must STRICTLY send a communication to this effect to CappellettoShop, within the terms indicated, to the following email address firstname.lastname@example.org.
The return is charged to the customer.
In case of withdrawal, the customer will have to resend at his expense the products to COMPANY CAPPELLETTO SRL within 14 (fourteen) days from the withdrawal itself, by choosing a trusted forwarder or Poste Italiane, at the following address:
SOCIETÀ CAPPELLETTO SRL
PIAZZA DEI SIGNORI, 10 – 31100 TREVISO (TV) – ITALIA
31100 TREVISO (TV) - ITALY
With clear indication of the order number on the front of the package.
If desired, CappellettoShop can organize the collection of the return. The expense will be deducted from the refund with an additional cost of € 10.* option that can be activated only for orders placed in Italy.
In the case of returns from abroad, CappellettoShop can organize the collection upon acceptance by the customer of the shipping price.
The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packs), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without the presence of signs of wear or dirt, in compliance with the following conditions:
- the right to withdraw may apply to the product purchased in its entirety; in fact it is not possible to exercise withdrawal only on parts of the purchased product (eg: accessories, complements, etc ...)
- for the withdrawal to be possible, the product must be CLEAN, intact and returned in the original packaging COMPLETE WITH THE GUARANTEE SEAL, complete in all its parts. NB: Please test your footwear by placing them on a clean carpet. Returns of footwear that return to the shop with signs of wear and dirt are not accepted and will be returned to the sender and Società Cappelletto reserves the right to claim the transport costs.
- the shipping costs (and any customs fees, if any) for returning the goods will be the sole responsibility of the customer.
- Any customs fees incurred by Società Cappelletto SRL for returns from non-EEC countries will be deducted from the refund of the return.
- the shipment, until the certificate of receipt in the warehouse indicated by SOCIETÀ CAPPELLETTO SRL, is under the complete responsibility of the customer;
- in case of damage to the goods during transport, SOCIETÀ CAPPELLETTO SRL will notify the Customer, to allow him to promptly file a complaint against the forwarder chosen by him and obtain the relative refund;
- SOCIETÀ CAPPELLETTO SRL will not respond in any way to damage, theft or loss occurred during or, in any case depending, on the shipment for the return.
Once the return has been received, SOCIETÀ CAPPELLETTO SRL will refund the customer the full amount already paid, net of the shipping costs incurred by the customer and any customs fees incurred for returns from non-EEC countries, with the same method in which the customer made the payment when ordering.
Refunds via PayPal and Credit Card will take place no later than 4 days from the receipt of the return. If, on the other hand, the customer has made a payment by bank transfer, he must indicate the details of the current account in the email to allow Società Cappelletto Srl to make the refund. The times for receiving the bank transfer are four working days from the moment of the receipt of the return.
In any case, the Customer will loose the right of withdrawal in the cases where SOCIETÀ CAPPELLETTO SRL ascertains that:
- the returned product and / or its accessories, and / or its packaging are not intact or if the warranty seal has been removed;
- the product is not in the condition in which it was shipped at the time of the order.
- the product is missing its external packaging and / or the original internal packaging;
- the product is missing elements integrating it and / or accessories (e.g. closures, laces, buckles, etc.).
In the event of loss of the right to withdraw, SOCIETÀ CAPPELLETTO SRL will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.